Effective Date: 15 June 2025
KZN Agric and Feed Online (“we”, “our”, “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African laws.
By using our website or engaging with our services, you consent to the practices outlined in this policy.
1. Who We Are
KZN Agric and Feed Online
Physical Address: 225 Nelson Mandela Road, Umzinto, KwaZulu-Natal, 4200
Email: kznagriconline@gmail.com
Phone: 076 771 8812
2. Information We Collect
We collect and process personal information when you:
- Browse or use our website
- Register an account
- Place an order
- Contact us via email or phone
- Opt-in for communication or updates
The types of personal information we collect may include:
- Full name
- Contact number
- Email address
- Delivery and billing address
- Order history
- Payment method (note: we do not store card or banking details)
3. How We Use Your Information
Your information is used solely for the following purposes:
- To process and fulfil orders
- To communicate order updates or queries
- To provide customer support
- To improve our website and customer experience
- To comply with legal and regulatory requirements
We do not use your information for unsolicited marketing or share it with third-party advertisers.
4. Disclosure of Personal Information
We will never sell or rent your personal information to third parties.
Your information may be shared only with trusted service providers necessary to operate the online store, such as:
- Courier companies (e.g., Fastway, BobGo) for delivery purposes
- Payment gateways (e.g., PayFast) for processing transactions
These providers are bound by strict confidentiality and data protection agreements.
5. Your Rights Under the POPI Act
You have the right to:
- Access the personal data we hold about you
- Correct or update your personal information
- Request the deletion or destruction of your data (unless legally required to keep it)
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, please contact us at kznagriconline@gmail.com.
6. Data Storage and Security
We take all reasonable precautions to protect your personal information using:
- Encrypted online payment gateways (e.g., PayFast)
- Secure hosting services
- Limited access to personal data by authorized staff only
Despite our best efforts, no system can be 100% secure. By using our website, you accept the inherent risks of online communication.
7. Cookies and Website Tracking
Our website may use cookies or basic tracking tools for functionality, such as remembering your cart or preferences. We do not use cookies for third-party marketing, behavioural profiling, or analytics.
You may disable cookies in your browser settings if you prefer not to accept them.
8. Children’s Privacy
We do not knowingly collect personal information from minors (under 18 years). If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on our website with the “Effective Date” updated accordingly. Continued use of the site after changes constitutes your acceptance of the updated terms.
10. Contact Information
If you have any questions or concerns about this policy or your personal data, contact us at:
📧 kznagriconline@gmail.com
📞 076 771 8812
📍 225 Nelson Mandela Road, Umzinto, KwaZulu-Natal, 4200