Return & Refund Policy – KZN Agric and Feed Online
At KZN Agric and Feed Online, we value your satisfaction and strive to provide quality products with reliable customer support. If you are not entirely satisfied with your purchase, please review our return policy below.
Return Window
Returns are accepted within 14 days from the date of collection or delivery.
Return Conditions
To be eligible for a return, the item must:
- Be unopened, unused, and in its original packaging
- Be in resellable condition
- Include valid proof of purchase
Non-Returnable Items
For health, safety, and quality assurance, the following items are not eligible for return or refund:
- Seedlings and plants
- Live fish and livestock
- Seeds
- Animal or pet food that appears opened, tampered with, or damaged
- Sale or discounted items (marked as clearance, final sale, or promo items)
Return Shipping Responsibility
The customer is responsible for return shipping costs. We advise using a trackable courier service to avoid lost packages.
Refunds, Exchanges & Store Credit
Once the returned item is received and inspected, we will notify you of the outcome. Based on the condition of the item, you may qualify for:
- A full refund
- An exchange
- A store credit voucher
Please Note:
- No refunds will be issued on sale or clearance items.
- Cash purchases must be returned in-store for processing.
- Refunds will be issued via the original payment method, where applicable.
How to Initiate a Return
All returns must be approved before shipping.
Please contact us with your order number and reason for return:
📧 Email: kznagriconline@gmail.com
📞 Phone: (+27) 76 771 8812
Subject: “Return Request – [Order Number]”
We will guide you through the return process and provide the necessary return address.